Support
Need help?
Wissel is a co-parenting app. It helps parents in a shared household coordinate custody schedules, children’s clothing, styling, and messages with a co-parent.
We’re a small team. Support is by email—no live chat, phone support, or guaranteed response times today. Write us anyway; we’ll do our best to help.
Email us
| What you need | Where to write |
|---|---|
| App problems, sign-in, invites, wardrobe, messages, subscriptions | support@wisselapp.com |
| Privacy questions, account deletion, data export, or other requests about your information | privacy@wisselapp.com |
The privacy address may be the same as general support until we decide otherwise.
There is currently no Support page or help desk inside the Wissel app. This page is meant to be published later at /support/.
What to include in your email
A short note is enough. These details help us investigate:
- Account email — the address on your Wissel account
- What you were trying to do — for example invite a co-parent, add a wardrobe photo, or send a message
- What happened instead — error text, blank screen, or unexpected result
- Your device — iPhone or Android (and app version if you know it)
- A screenshot — helpful when it’s easy to attach; skip anything you don’t want to share
Plain language is fine. You don’t need a formal letter.
If the app crashed, say so. In some builds, crash details may be sent to our crash reporting tool (Sentry) so we can diagnose failures. There is no in-app setting to turn that on or off.
Quick answers (you may not need to email)
These aren’t bugs—they’re how Wissel works today:
- Sign-in — email and password only (Apple Sign In and Google Sign In are not available yet)
- Subscriptions — no live paid subscriptions or in-app purchases; ignore unfinished price screens
- Notifications — preference settings save your choices, but Wissel does not currently send push notifications
- Account deletion and data export — not available inside the app yet; request by email (see below)
- Removing content — some items (for example a wardrobe item) are often hidden rather than permanently erased; clothing photos may remain until cleanup improves later
- Child date of birth — if shown in the app, stays on your device for now and is not saved to Wissel online today
- Analytics — we do not use product analytics tools to track how you use the app
- Family disagreements — Wissel is a coordination tool; it does not mediate disputes or replace parenting agreements, court orders, or professional advice
More detail is in our Privacy Policy and Terms of Service.
Help by topic
Something looks broken
Email support@wisselapp.com with the details under What to include in your email.
If you can, include rough steps to recreate the problem and what you expected versus what you saw. A screenshot often helps—only if it’s convenient.
Feature ideas
We’re glad to hear them. Email general support with what you’d like Wissel to do and why it would help your co-parenting.
We can’t promise every idea will be built, or when. We read suggestions and use them to improve the product over time.
Account and profile
Today, Wissel supports email and password sign-in. Apple Sign In and Google Sign In are not available yet, even if related buttons appear in unfinished parts of the app.
You can update profile details such as name and phone number in the app, and you can log out.
Logging out ends your session. It does not delete your account or household information.
If you can’t sign in, forgot your password, or think someone else has access to your account, email support@wisselapp.com from the address on your account if you can. Include what you tried and any error you saw.
Password reset and other account recovery details depend on how our hosted sign-in is configured: [AUTH / PASSWORD RECOVERY DETAILS — PLACEHOLDER].
Sign-in problems
Try these first:
- Use the email and password for your Wissel account
- Check for typos and Caps Lock
- Confirm you have a network connection
Still stuck? Email support with your account email and what happens when you try.
Invitations and household
You can invite a co-parent with an email address or phone number, and manage invites (create, accept, decline, or revoke where those options are available).
Invitations expire by default after 7 days if they aren’t accepted (or sooner if you revoke them or they’re accepted).
If you allow contacts access, Wissel can help you pick someone from contacts on your device. We do not upload your full contact list—only the details you choose for the invitation leave your device.
For technical invite or household problems (for example an invite that won’t send or accept), email support with your account email and what you tried.
Support can help with how the app works. We cannot settle disagreements between co-parents about schedules, messages, or other household content.
Wardrobe and photos
You can add clothing details and photos (camera or photo library), and remove items so they’re hidden in the app.
Today, removing a wardrobe item often hides it rather than permanently erasing it. Associated photos may also remain in storage until cleanup improves later.
If a photo won’t upload or display, or an item won’t save, email support with what you tried and whether the problem is upload, display, or editing. A screenshot helps when you have one.
Messages
You can send text messages to your co-parent in a direct conversation. Messages stay between the people in that conversation.
Message attachments stored online and push alerts for new messages are not available today.
If a message won’t send or appear, email support with both parents’ account emails if relevant, and what you see on each side if you know.
Subscriptions and billing
Wissel does not currently offer live paid subscriptions or in-app purchases.
Any subscription or plan prices shown in unfinished parts of the app are not a real purchase option today. Please do not treat those screens as billing.
If something looked like a charge or subscription, email support and we’ll help clarify.
Account deletion
Wissel does not currently offer a way to delete your account from inside the app. Any control that looks like “Delete Account” is not connected to a real deletion process today.
To request deletion of your account or related information, email privacy@wisselapp.com.
How we handle those requests manually is [PROCESS TO BE DEFINED — PLACEHOLDER].
Privacy requests
For questions about how Wissel handles information, or requests about your information, email privacy@wisselapp.com.
See also our Privacy Policy: /privacy/.
Data export
Wissel does not currently offer a way to download your data from inside the app. Any control that looks like data download is not connected to a real export process today.
If you need a copy of your information, email privacy@wisselapp.com. Whether and how we can fulfill export requests manually is [PROCESS TO BE DEFINED — PLACEHOLDER].
Abuse or security concerns
If you believe someone’s account has been compromised, or you’ve found a security issue, email support@wisselapp.com (or [SECURITY CONTACT EMAIL — PLACEHOLDER] if we publish a separate address later).
If you’re concerned about harmful use of Wissel—including anything involving a child—contact us the same way. We may act on reports when we become aware of them. We do not claim to actively moderate family disagreements or continuously review all household content.
For privacy concerns about a child’s information in a household, use privacy@wisselapp.com.
FAQ
Who can see my household information? You and your co-parent may see shared co-parenting information such as children’s names, custody schedules, wardrobe items and clothing photos, outfits, and packed bags. Messages stay between conversation participants. Your full profile is not open for your co-parent to browse.
How do I invite my co-parent? Use the invite flow with their email or phone number. Invitations expire by default after 7 days if not accepted.
Do you send push notifications? Not today. Notification preference settings save your choices, but do not deliver alerts to your device yet.
Do I need to pay? There is no live paid subscription or in-app purchase today. Ignore unfinished price screens.
How do I delete my account or download my data? Not from inside the app yet. Email privacy@wisselapp.com to request deletion or a copy of your information.
Does Wissel track me with analytics? No. We do not use product analytics tools for advertising or usage tracking. Some builds may send crash reports only.
Will you settle a disagreement with my co-parent? No. Wissel is a coordination tool. Support helps with technical problems—not family mediation.
Privacy Policy and Terms
On privacy topics, the Privacy Policy controls.